INEZ CARES Policy

1. Late Fees: A late fee of $25 will be charged for any appointments not canceled or rescheduled with at least 24 hours' notice.
2. Deposit: A non-refundable deposit of $50 is required to secure booking for all services. This deposit will be applied toward the total cost of the service.
3. Outstanding Balances: All outstanding bills must be paid in full before new services can be scheduled.
4. Private Pay Payment Methods: We accept payments via cash, money order, and ApplePay, Zelle, Venmo, CashAPP, major credit/debit cards are not yet accepted for payment. Payments should be made at the time of service unless otherwise agreed upon.
5. Service Hours: Regular service hours vary, Book by Appointment only.. Please Allow us 14 days to approve or deny your application for services.
6. Cancellation Policy: Cancellations made less than 24 hours before the scheduled service will have to pay a fee of $25 no matter what service was booked.
7. Emergency Services: For emergency services outside regular hours, a premium charge of $50 will apply, and availability cannot be guaranteed.
8. Client Responsibility: Clients are responsible for providing a safe and clean environment for the caregiver. Any damage, injury, or derogatory behavoir resulting from an unsafe environment may result in additional charges or immediate termination of services.
9. Confidentiality: All personal information and details shared with our home care specialists are confidential and will not be disclosed to third parties without prior consent.
10. Service Modifications: Any changes to the scope of service must be communicated and agreed upon at least 24 hours before the scheduled service.
11. Satisfaction Guarantee: If you are not satisfied with the service provided, please inform us within 24 hours so that we can address your concerns or offer a partial refund based on the issue.

This policy is designed to ensure a smooth and professional experience for both clients and caregivers. Thank you for your understanding and cooperation.